Reports to:Program Supervisor/Senior Project ManagerSummaryReporting to the Senior Project Manager or Program Supervisors, the Project Manager is responsible for managing and executing client projects. The incumbent consistently and successfully coordinates all resources required for the timely and accurate completion of projects, conveys the status of projects to Senior Project Managers, Sales Reps, and clients via scheduled reports, and interacts with clients during projects as appropriate. The Project Manager coordinates the efforts of linguists and other staff members to deliver projects on time and in accordance with the contracted services enumerated in our Quote.Position Duties & Responsibilities

• Supports the Manager of Project Manager, Sales Reps, and Senior Project Managers in the preparation of project plans, including time schedules, identification/assignment of human and technical resources, and budget forecasts.
• Adheres to the established procedures for managing client projects by identifying issues or improvements, and refers to the appropriate process improvement team.
• Manages and completes all projects as per established guidelines in the Process Book.
• Coordinates resource requirements, including formatting and quality assurance through the process of the matrix.
• Works with the Manager of Project Manager to manage client relationships and reporting needs.
• Works with the Management Team to arrange and assign linguists for projects.
• Within the project scope, manages the relationships with linguists to encourage cooperation.
• Manages contractors to ensure their delivery of contracted services on time.
• Keeps appropriate records that indicate which production people were used for each combination of project and language.
• Notify the Direct or Operations, Manager of Project Manager, Director of Technical Services and Sales Rep of any foreseen issues that could affect timelines or budgets.
• Monitors quality control procedures to ensure that all quality checks are completed.
• Reviews and approves linguists' invoices for payment.
• Consistently tracks projects, reports status and key issues to the Sales Reps.
• Ensures that projects are delivered on time, on budget, and in accordance with the contracted services enumerated in our Quote or XTRF, and with the client-specific parameters established in our Knowledge Management base.
• Participates in continuous improvement of processes through active involvement on assigned teams.
• Uses linguistic knowledge to support projects (where possible).
• Contributes directly to our company Quality Policy, and demonstrates an ongoing commitment to the company’s goal of total and complete customer satisfaction through continual process improvement.
• Performs other duties as needed or assigned to support LLTS.
• Other duties as may be assigned by the President, Manager of Project Manager, Director of Operations Director of Technical Services or Program Supervisor.

Requirements

• Knowledge of MS Word suite (Word, Excel, PPT, Outlook).
• Thorough knowledge of project management fundamentals as they apply to the localization industry.
• Exceptional attention to detail, organizational skills, and ability to multi-task.
• Proven ability to manage changing priorities in a fast-moving environment.
• Excellent oral and written English communication skills.
• Excellent interpersonal skills.
• Foreign language skills a plus.

Appropriate Education And Experience

• A minimum of a Bachelors’ degree or equivalent experience.
• Hands-on knowledge of database functions and concepts.
• Must be very resourceful, with the ability to work independently.
• Must have proven organizational and communication skills.

For U.S. Positions: Candidates must be authorized to work in the US without the need for visa sponsorship. At this time,Teleperformance Specialized Services Companies does not offer visa sponsorship for this position.