Position Summary

We are seeking a detail-oriented, resourceful, and proactive Translation Project Coordinator to join MAPA Translations, Inc.

This role involved collaborating on project management, client communication, and operational coordination to ensure timely and high-quality delivery of translation and language services.

You will support the Senior Project Manager, manage multiple vendors, and coordinate a wide range of client projects. You will develop deliverables, such as a knowledge hub of processes, workflows, and playbooks that will strengthen our project management operations and support MAPA’s continued growth.

About the Company

MAPA Translations, Inc. is a language services company based in the greater Boston area. We provide high-quality translation, interpretation and voiceover services to bridge communication gaps and help organizations better serve diverse communities.

We are passionate about delivering exceptional results, leveraging technology, and building long-term partnerships with clients and our community.

Our Core Values

Accountability, Responsiveness, Precision, Proactivity, Consistency

Objectives

• Support the project management team in processing service requests and coordinating vendor resources.
• Ensure translation projects are delivered on time and with the highest quality by maintaining clear and professional communication with clients, linguists, and vendors.
• Assist with the development and maintenance of user guides, SOPs, workflows, and playbooks to strengthen project management operations.
• Coordinate a high volume of projects across multiple service pipelines while balancing deadlines, priorities, and quality.
• Oversee vendor assignments for translators, proofreaders, and DTP specialists to ensure smooth project execution.
• Utilize translation industry tools, CRM platforms, and AI technology to manage projects efficiently and enhance quality control.
• Prepare editable and non-editable documents for translation, including templates, file conversions, and word count calculations.

Competencies

• Strong written and verbal communication skills with the ability to respond professionally to clients and vendors.
• Proven project management skills with the ability to balance multiple deadlines and priorities.
• High proficiency with Microsoft Office 365 (Word, Excel, PowerPoint, Outlook).
• Expertise in Desktop Publishing (DTP) and formatting complex documents.
• Ability to quickly learn and adapt to project management and CRM tools such as ClickUp or HubSpot.
• Knowledge and application of AI tools (ChatGPT, Microsoft Copilot) for project efficiency.
• Highly organized, detail-oriented, and capable of working independently in a remote team environment.
• Comfortable coordinating with international teams across time zones.

Education/Experience

• Bachelor’s degree preferred or equivalent industry experience.
• Proven experience managing translation or language service projects (preferred).
• Proficiency in Microsoft Excel (advanced functions, PivotTables, conditional formatting).
• Demonstrated ability to prepare structured documents with advanced Word features (TOCs, complex formatting, structured references).
• Prior experience with project management or CRM software strongly preferred.
• Experience in the language services industry is a plus.

Physical Requirements

• Ability to work remotely with reliable internet and access to communication tools.
• Ability to engage in extended screen time for project coordination, reporting, and communication.

Commitment to Diversity

MAPA Translations, Inc. is an equal opportunity employer committed to building a diverse and inclusive workplace. We believe that diversity strengthens collaboration, fosters innovation, and enhances the quality of service we deliver to clients.

Salary Range

$8.00 - $12.00 / hour

Fully Remote

Schedule: 8AM - 5PM EST

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