About the job

Job description:

Main Purpose

The job holder is responsible for the entire life cycle of content services projects in a given portfolio, ensuring customer expectation are met in terms of turnaround time, quality, and price; while in parallel ensuring budget/margin optimization

Main Responsibilities

• Responsible for Projects execution including compliance to deadlines, standards/methodology, budget and margin optimization, quality standards, status reporting, month-end financials
• Responsible for customer project setup, quotes and scheduling (per defined thresholds, collaborating with Account Management for complex quotes and those requiring validation)
• Responsible for customer feedback, entry of CAPA's and completion of investigations.  
• Owns collaboration with RM, linguists, technical leads on resourcing and query management  
• Customer and internal communication and status reporting.
• Collaborating with Account Management to define new processes and to strategize on process and tool optimization for a customer
• Responsible for margin optimization, including both internal and external costs, working with RM as needed to support these efforts.
• Ensure linguistic material, such as TMs, glossaries, style guides, are consistently updated and delivered per SLA's
• Participate in the pre-sales activities as needed
• Participate in quality audits, recognize opportunities for improvement and implement the changes as needed

Requirements

1. Educational Background

• Bachelor’s degree in Translation or other equivalent degree

• Professional Experience

• 3-5 years of practical experience in project management, especially in coordinating language service projects

• Skills and Knowledge

Benefits

National & Festival Holidays

Statutory benefits

Medical Insurance

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