Job Title: Localization Quality Project Manager

Location: Canada (Remote- PST Times)

Duration: 06 Months Contract with possible extension

Multilingual- English + French/ Chinese/ Japanese/ Spanish

What You’ll Do

• Support day to day Quality Management Operations across a variety of programs and services at Client or for other clients, based on business needs.
• Support establishing and executing Quality processes, documentations, onboardings, and training with Translators, Transcribers, Reviewers, and Auditors.
• Coordinate seamless project handoffs and proactively drive projects through to successful completion, ensuring all deliverables meet scope, timeline, and quality expectations.
• Resource management support of Localization IC talent community network, which may include:
• Reviewing, qualifying and screening resources for internal demand and requirements
• Sourcing for new languages when / as needed, based on Client business requirements
• Working cross-functionally with Client teams from S&P (Strategy & Planning), Contingency Workforce Management and Client Localization Experience (Quality Management) teams to support day-to-day needs
• Help keep our relevant Quality Operations training documentations up to date
• Manage quality performance of in-house resource pool of translators and transcribers
• Support managing and triaging inbound Quality issues and bugs
• Understand Client and Client AI Solutions’ quality requirements across various services and programs

What You’ll Need

• Minimum 2-3 years of general localization industry experience, preferably in the tech industry - multilingual domain knowledge is a requirement
• Understanding of Project Management / Program Management
• Experience with recruiting and sourcing freelancer talents is helpful
• Able to take direction as well as to work independently with multiple priorities
• Excellent written and verbal communication skills
• Understanding of best practices for professional translation, localization and transcription services
• Passionate about Client and our mission
• Ability to manage operations at scale, and to thrive in a fast-paced, dynamic environment
• Creative community engagement skills, to motivate and maintain the best freelancer talents
• High standards for multilingual content quality, helping us to ensure quality standards are met

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