Job ID: UBRJP00032096

Duration: 6 months (With high possibility of extension)

Job Title: Localization Quality PM

100% Remote

*This position needs to be in PST and can be remote*

**This is a 40 hrs/week role**

About the Role

The Localization team is seeking an experienced Localization Quality Project Manager to help tackle Uber’s growing needs - across our Localization, Testing and Transcription Quality Operations.

In this role, you'll work closely with our Localization Quality Program Managers (LXgMs) to ensure on-time & high linguistic quality in all project deliveries. You'll work with internal linguists & outside vendors to manage day-to-day quality operations across several languages and services, including localization, transcription and testing.

Besides supporting the Localization Quality Program Management team, this role also serves as a global point of contact for Uber’s rapidly growing Marketplace community of Language Specialists, who are doing translation / localization or other multilingual tasks (i.e. multilingual LLM Evaluation, transcription), delivering high-quality content in a fast paced environment.

What You’ll Do

• Support day to day Quality Management Operations across a variety of programs and services at Uber or for other clients, based on business needs.
• Support establishing and executing Quality processes, documentations, onboardings, and training with Translators, Transcribers, Reviewers, and Auditors.
• Coordinate seamless project handoffs and proactively drive projects through to successful completion, ensuring all deliverables meet scope, timeline, and quality expectations.
• Resource management support of Localization IC talent community network, which may include:
• Reviewing, qualifying and screening resources for internal demand and requirements
• Sourcing for new languages when / as needed, based on Uber’s business requirements
• Working cross-functionally with Uber teams from S&P (Strategy & Planning), Contingency Workforce Management and Uber Localization Experience (Quality Management) teams to support day-to-day needs
• Help keep our relevant Quality Operations training documentations up to date
• Manage quality performance of in-house resource pool of translators and transcribers
• Support managing and triaging inbound Quality issues and bugs
• Understand Uber and Uber AI Solutions’s quality requirements across various services and programs

What You’ll Need

• Minimum 2-3 years of general localization industry experience, preferably in the tech industry - multilingual domain knowledge is a requirement
• Understanding of Project Management / Program Management
• Experience with recruiting and sourcing freelancer talents is helpful
• Able to take direction as well as to work independently with multiple priorities
• Excellent written and verbal communication skills
• Understanding of best practices for professional translation, localization and transcription services
• Passionate about Uber and our mission
• Ability to manage operations at scale, and to thrive in a fast-paced, dynamic environment
• Creative community engagement skills, to motivate and maintain the best freelancer talents
• High standards for multilingual content quality, helping us to ensure quality standards are met

About the Team

At Uber, it’s essential that we maintain a close connection with users regardless of which language they speak. With over 10,000 cities where users can request rides, and more than 6,000 cities around the world where users can order Uber Eats, we need your help to ensure that each word is carefully chosen to match the tone and voice of our brand. As an Individual contributor, you'll have the opportunity to help us build our expanding global brand.

Requirements added by the job poster

• 1+ years of work experience with Project Management

• 3+ years of work experience with Localization

• 2+ years of work experience with Content Quality Assurance

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