Job Title

Language Services Project Manager

Company

translate plus is a fast-growing, award-winning language services company. We are part of Publicis Groupe’s cross-media production platform (Publicis Production), which brings together specialist production expertise in video, digital media and print, producing and delivering brand content across all channels for top global brands. [MI1]

Summary

We are currently looking to recruit an experienced Project Manager to work in our Language Services department. This is a client facing role and you will be part of a team focusing on providing high-quality translation and transcreation projects, owning day-to-day client relationship and language project management, ensuring client retention and satisfaction, managing project costs and meeting company margin targets.

Key responsibilities

Responsibilities include end-to-end project management, quality assurance, and client relationship management:

• Managing various language projects, such as (medical) translation and transcreation projects briefed internally or directly by the client. This includes assessing requirements, querying, collecting reference material, planning, quoting and scheduling.
• Sourcing and negotiating with in-market transcreators, translators, writers, and other suppliers assisting, evaluating and monitoring them during the project, whilst ensuring meeting company margin targets.
• Ensuring all admin tasks are completed on time, including reconciliation of costs.
• Preparation of files for translation or copy decks for transcreation, including creation of creative and linguistic briefs.
• Working with different CAT (computer-aided translation) tools and project management platforms.
• Proofreading and QA ensuring the delivered copy follows internal quality procedures.
• Building up and demonstrating clear understanding of our end client’s brands.
• Maintaining glossaries and playbooks to ensure consistency across campaigns and projects capturing nuances of the markets, client feedback and marketers/brand managers preferences along the way.
• Managing the copy review/approval process with agency or client, building strong client and stakeholder relationship along the way.
• Supporting other teams on other language services projects as and when required.

Skills required

• Strong oral and written English skills, knowledge of a foreign language is a plus
• Educated to degree level
• Excellent computer literacy
• Come from language services, transcreation/production and/or media creative industries
• Experience with pharmaceutical and medical clients
• 3+years project management experience in advertising production services with a specific focus on language projects’ needs or in language industry
• Proven client facing experience, flexible and adaptable, able to work in a variety of roles in a changing environment
• Exceptional communication skills. Effective verbal/written communication with clients, suppliers and internal team members is a must for this role
• An excellent team player working very closely with internal stakeholder to coordinate multi-media needs across production services and ensure consistency across.
• Pro-active, detail oriented, highly organised, able to work to tight deadlines and calm under pressure
• Genuine passion for languages and marketing production
• Strong business acumen and negotiating skills
• Previous use of CAT tools or other industry-specific applications is a plus

[MI1]Please revise this as we’re phasing out the translate plus brand but there hasn’t been any official communication yet. Also, this does not mention Publicis Production EMEA Hub.

Requirements added by the job poster

• Can start immediately

• 1+ years of work experience with Project Management

• 1+ years of work experience with Language Services

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