About Us

비스포크랩은 자막, 캡션, 시청각 장애인용 자막과 화면해설, 더빙과 오디오 서비스, 영상 편집 및 센서십 작업, 마스터링 QC 등의 서비스를 제공하는 미디어 회사입니다. 많은 분들께서 쉽게 접하시는 OTT 플랫폼을 통해 제공되는 영화, 드라마, 다큐멘터리 등의 미디어 콘텐츠를 자막과 더빙, 미디어 프로세싱이라는 에셋으로 각 국가에 맞게 현지화 하는 서비스를 진행하고 있습니다. 비스포크랩은 높은 수준의 현지화 서비스를 제공하는 데 책임과 열정을 다하는 전문가들로 구성되어 있습니다. 우리가 가진 전문 지식과 이해를 바탕으로, 고객과 시청자에게 콘텐츠의 오리지널리티를 고스란히 전하는 현지화 서비스 경험을 제공합니다.

Summary

The Project Manager, Client Services is responsible for managing global localization projects across subtitling, dubbing, and media processing services. This role acts as a central coordinator between global clients and teams across multiple offices. The role is responsible for understanding client requirements, determining the appropriate delivery approach, allocating assets based on language pairs, asset types, team capabilities, and capacity, and overseeing end-to-end project delivery across locations. The position requires strong client management, cross-functional coordination, resource allocation, and operational oversight to ensure consistent, efficient, and high-quality global delivery.

Job Description

1. Project Planning and Execution:

• Lead the planning, coordination, and delivery of global localization projects across subtitling, dubbing, and media processing.
• Define project workflows, timelines, and priorities based on client requirements, asset types, and language pairs.
• Coordinate with teams across offices to ensure timely, high-quality delivery.

2. Global Client Management:

• Serve as a key point of contact for global clients, managing requirements, expectations, communications, and delivery schedules.
• Build strong client relationships and ensure consistent service quality and satisfaction.
• Translate client requirements into clear and actionable plans for internal teams.

3. Resource Allocation and Cross-Office Coordination:

• Allocate projects to appropriate teams across offices based on language pairs, asset types, capabilities, capacity, and deadlines.
• Coordinate with local PMs and operational teams to ensure clear ownership and efficient delivery.
• Monitor capacity and proactively address resource constraints or bottlenecks.

4. Budget and Risk Management:

• Manage project budgets and track costs to ensure efficient and cost-effective delivery.
• Identify and mitigate risks related to scope, resources, timelines, quality, and delivery.
• Coordinate the resolution of cross-team or cross-office issues and escalate when necessary.

5. Reporting and Process Improvement:

• Track and report project status, delivery performance, costs, and key metrics to clients and internal stakeholders.
• Maintain accurate project documentation and client requirements.
• Identify operational issues and opportunities to improve global workflows and delivery efficiency.

Desired Skills and Experience

1. 1 ~ 3 years of experience in the media localization industry, preferably in project management or client services.
2. Professional to native-level proficiency in English.
3. Strong understanding of localization workflows across subtitling, dubbing, and media processing.
4. Strong project coordination and organizational skills, with the ability to manage multiple projects, priorities, and deadlines simultaneously.
5. Excellent communication and stakeholder management skills, with the ability to work effectively with global clients and cross-functional teams across multiple locations.
6. Strong analytical and problem-solving skills, with a meticulous approach to project details, resource allocation, and issue resolution.
7. Ability to understand and communicate project workflows, schedules, requirements, and action plans clearly.

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