At AirHelp, we're building digital products used by millions of air passengers globally. From flight compensation to premium subscription services, our growth depends on delivering a seamless, trusted experience in every market we operate.Localization is a key growth lever for us. It enables faster market expansion, stronger product adoption, and higher customer trust.We're looking for a Localization Manager who wants to move beyond traditional translation management and build a modern, AI-driven localization function. This role is about ownership - designing scalable processes, introducing automation, improving quality through data, and enabling product and commercial teams to launch faster across 18+ languages. You will also lead a small team of 2 Localization Specialists.This is a great opportunity for someone who enjoys building systems, working cross-functionally, experimenting with new technologies, and creating measurable business impact.This role is based in our Gdańsk office. We work in a hybrid setup (2 days/week in the office)Salary: 8000 - 11.000 PLN gross/monthWhat You'll Drive
- Design and continuously improve localization workflows leveraging AI, automation and modern TMS capabilities
- Reduce manual operational work by introducing tooling, integrations and self-serve localization frameworks for internal teams
- Manage localization initiatives across their full lifecycle - planning, budgeting, prioritization, execution and impact measurement
- Ensure high quality, fast turnaround times and strong alignment with product releases and go-to-market initiatives
- Define localization KPIs covering quality, cost efficiency, speed and user experience
- Implement terminology governance, linguistic QA frameworks and performance dashboards
- Own relationships with language service providers and localization technology vendors
- Drive performance reviews, scope optimisation and innovation initiatives
- Act as the localization expert and trusted partner for Product, Marketing, Legal and Customer Experience teams
- Mentor 2 Localization Specialists and support their development
- Introduce structured ways of working, knowledge sharing and continuous improvement practices
What You'll Deliver In Your First 12 Months
- Understand current localization workflows, tooling, and vendor setup
- Identify the biggest opportunities to improve turnaround time, quality, and cost efficiency
- Build strong relationships with key stakeholders across Product and Marketing
- Introduce first AI-assisted localization initiatives, improving operational efficiency
- Implement clear prioritisation frameworks and localisation planning cadence
- Launch initial performance metrics and reporting dashboards
- Scale AI-driven workflows significantly reducing manual effort and time to market
- Enable faster launches of new product features and market expansions
- Optimise vendor strategy leading to measurable cost efficiency gains
- Develop a high-performing localization team with clear ownership areas
- Create scalable terminology and content governance standards
What Sets You Apart
- At least 3 years of experience leading the Localization Function in a scale-up company (preferred) or Localization Projects in an agency
- You have experience working with TMS / CAT tools and localization workflows
- You enjoy building and improving systems rather than just running processes
- You are curious about AI and actively explore how automation can improve operational scale
- You balance linguistic quality with business priorities and speed
- You communicate clearly and influence stakeholders across functions
- You take ownership and drive initiatives forward in a fast-moving environment
Why AirHelp:
- Culture of Autonomy: No micromanagement, no politics. Just builders building
- Growth Investment: Dedicated learning days, personal development plans, internal workshops, mentorship, and language classes
- Live well: Life/health insurance, private healthcare, wellbeing access (Mindgram), gym card
- Flexible Work: Hybrid setup, 2 weeks work-from-anywhere, plus flexible benefits to choose from (gym card, various subsidies)
- Stay connected: Annual travel allowance, team days, company events
- Tech you need: MacBook and top-tier tools from day one
- Extra perk: Unlimited, free access to AirHelp's services
