Responsibilities
Team Leadership & Management
- Lead a team of in-house linguists and a content expert, fostering a collaborative and accountable team environment
- Conduct regular 1:1 meetings to provide performance feedback, mentorship, and ongoing development support
- Onboard new linguists, ensuring smooth integration into the team, tools, and workflows
- Address team conflicts and challenges in a timely manner, escalating major issues to the Production Manager as needed
- Support recruitment by participating in candidate evaluation and assessing linguistic expertise
Quality, Delivery & Operations
- Be accountable for the linguists' quality and performance, ensuring outputs and timelines meet or exceed expectations
- Monitor and drive quality performance using established frameworks and metrics
- Identify and manage quality issues within the team
- Coordinate workload distribution across the team to balance capacity and protect quality
- Execute day-to-day operations of established tools and workflows, and support rollout and adoption of new ones
- Surface workflow and process issues and improvement opportunities
Cross-Functional & Client Collaboration
- Act as the primary point of contact for clients on linguistic quality and related operational topics, coordinating with the Production Manager on broader account matters
- Work closely with cross-functional stakeholders on volumes, capacity, linguistic quality, and localization operation
- Collaborate with the Tokyo Linguist Lead as a peer to align cross-site linguist team management and ensure consistent standards and practices
- Keep the Production Manager informed on team performance, risks, and key updates
Requirements
- 4+ years of experience in the localization industry
- Excellent written and verbal communication skills in English
- Proven team-leading skills
- Comprehensive understanding of the localization process
- Hands-on experience as a translator
- A degree in Language/Translation or related fields is an advantage
- Proficiency with CAT tools (e.g. Phrase or similar) is an advantage
- Knowledge of the mobile gaming market is an advantage
