Our client is a language services provider specializing in interpretation and translation solutions. It helps organizations communicate effectively with multilingual audiences by offering on-demand and scheduled interpreting services (including over-the-phone, video, and in-person), as well as written translation. The company primarily supports sectors such as healthcare, legal, education, and public services. 

Summary

This role will serve as a key second contributor, working closely with the HR Director on day-to-day people operations while helping build and streamline the systems they are putting in place.

REMOTE/ FULL-TIME / LATAM / Working Hours: 8-5 pm PST.

Responsibilities

• Support the full employee lifecycle: onboarding, offboarding, employee records, and documentation
• Administer and maintain HR systems, including HRIS (BambooHR and ADP), Applicant Tracking Systems (ATS), and Learning Management Systems (LMS)
• Respond to employee questions with accuracy and care, escalating to the HR Director when appropriate
• Help ensure compliance with internal policies and audit requirements
• Partner with the HR Director on employee relations, performance management, and policy rollouts
• Design, build, and deliver training programs and learning content for employees and managers, leveraging our LMS and AI tools
• Document and maintain Standard Operating Procedures (SOPs) for HR processes to drive consistency and scalability
• Build, document, and continuously improve HR workflows and systems as the company grows
• Champion a continuous improvement mindset across the people function, identifying inefficiencies and proposing solutions
• Build and maintain HR reports, dashboards, and process documentation
• Create internal communications using Microsoft Office Suite, Canva, and AI tools
• Contribute to cross-functional projects and special HR initiatives

Requirements

• 2-6 years of proven experience as an HR Generalist or in a similar role within a fast-paced environment
• Hands-on experience with HRIS & ATS platforms
• Strong working knowledge of HR best practices
• Employee relations experience
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
• Fluency in English, written and verbal
• Reliable home office setup, secure internet, and capacity to work independently across time zones
• Exceptional attention to detail and organizational discipline
• Prior experience working in US-based companies
• Proficiency with Canva, and (LMS) Learning Management Systems (a plus)
• ChatGPT experience and active use of Claude or any other AI tools in daily workflows (a plus)
• Hands-on experience with BambooHR and ADP (a plus)
• Familiarity with mixed employee and independent contractor workforce models (a plus)
• Experience helping build or streamline HR systems from the ground up (a plus)