French Software Tester

Toronto, ON

Role: French Tester No of requirements:1 Desired experience:4 to 6 yrs Location: Canada Required skill set: Testing knowledge and French proficiency Toronto Role Overview We are seeking a Software Functional Tester with proficiency in French to validate and ensure the quality of our contact center applications. The ideal candidate will have hands-on experience in functional testing of enterprise applications, strong analytical skills, and the ability to validate application behavior in both French and English. Key Responsibilities • Perform functional, regression, and end-to-end testing for contact center applications (IVR, CTI, CRM integrations, chat, email, and voice). • Validate user interfaces, workflows, and customer journeys in French and English to ensure seamless bilingual experience. • Review requirements, create detailed test cases, and execute them across multiple platforms. • Identify, log, and track defects using standard defect management tools (e.g., JIRA, ALM, Azure DevOps). • Collaborate with business analysts, developers, and QA teams to ensure alignment with functional requirements. • Participate in UAT support with business users, especially for French-speaking markets. • Ensure compliance with accessibility, usability, and language localization standards. • Provide clear and detailed testing documentation and test evidence. Required Skills & Qualifications • Fluent in French and English (written and spoken). • 3+ years of experience in functional testing of enterprise or contact center applications. • Experience testing IVR, telephony, CRM, or customer service platforms is strongly preferred. • Strong knowledge of QA methodologies, test planning, and defect management. • Hands-on experience with tools such as JIRA, ALM, TestRail, or Azure DevOps. • Ability to work in a fast-paced, agile environment with cross-functional teams. • Excellent problem-solving, communication, and documentation skills. Nice to Have • Experience with automation frameworks (Selenium, Cyara, etc.). • Knowledge of banking or financial services domain (if applicable to your client/project). • Exposure to performance testing or voice application testing tools. Job Title: French Software Functional Tester - Contact Center Applications

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