About the Company

We're ruby Life, the innovative tech company behind Ashley Madison, a leading global dating platform. We're all about smart tech, big ideas, and challenging the status quo in modern relationships.

About the Role

We have an immediate full-time employment opportunity for a multilingual Customer Service Representative (Portuguese / Spanish / French or Native English) to help support our customers around the world.

Responsibilities

• Respond to calls from members, answering their questions and resolving any issues they have
• Provide support to members by responding in a timely and complete manner to their email inquiries
• Collect and apply payments to member's profiles
• Moderate the site for content and fraud, where needed, carry out the appropriate corrective actions
• Work independently and actively participate within a team work environment
• Flexibility to work weekends, holidays and evening shifts as staffing schedules require

Qualifications

• 2+ years previous CSR experience
• Ability to effectively communicate both verbally and written in Portuguese / Spanish / French & English or Native English is essential as this position will be dealing directly with our Portuguese speaking customers
• Having lived and/or worked in Portugal or Brazil previously is an asset

Required Skills

• Excellent telephone communication skills and mannerisms
• Exceptional conflict resolution, negotiation, and objection handling skills
• Ability to multitask and work in a fast paced environment
• Strong organizational skills
• Attention to detail and good troubleshooting skills
• Ability to work with minimal supervision
• Above average computer and Internet skills, particularly with typing and working knowledge with various Internet browsers and different operating systems
• Flexibility to work weekends, holidays, and evening shifts as staffing schedules require
• Candidates must currently live and be legally able to work in Cyprus

Here’s what we provide:

• A competitive compensation package including bonus based on performance
• Remote work
• Private health care
• The opportunity to work with a dedicated team in an entrepreneurial, forward thinking environment

We thank all those who apply, however only applicants currently residing in Cyprus will be considered.

We are committed to diversity and inclusivity.

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