Team Leader

Shift: 24/7

WORK FROM THE OFFICE*

At Cognizant, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital.In Poland, our offices are located in Gdańsk, Wroclaw, and Kraków. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals, and a range of benefits. Be Cognizant!Interested in social media regulation, online free speech, internal controls, support for vulnerable sections of society, or maybe even EU policy making? Want to work for a global company as a Content Moderation Team Lead for the world's best-loved video-sharing website? You do? Well then, apply now, and you could be responsible for assisting the Manager in meeting site metrics and goals, and supervise a team of up to 20 moderators.You have the opportunity to provide dynamic service and support for our clients within the cutting-edge world of technology. Dedicated to quality, you will use your problem-solving skills to deliver value to our clients continuously.

‍Your Profile

• Proficiency in the English language on at least C1 level,
• Proficiency in an additional EU language is considered an asset for this role,
• Flexibility to work shifts including evenings, nights, and weekends,
• Knowledge of Content Moderation workflows would be a plus,
• Supervisory experience and experience managing projects to establish SLAs,
• Proficiency in Google products, including Gmail, Calendar, Google Drive
• Excellent communication (verbal and written) and interpersonal skills,
• Analytical with strong problem-solving and troubleshooting skills,
• Ability to exercise mature judgement and structured decision-making,
• Excellent organizational and time management skills,
• Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard,
• Having a neutral mindset to alternative video content that needs classification.
  
  

Accountabilities

• Leading a high-performing team through an exciting transition to build problem-solving, critical thinking, analytical, and technical capabilities,
• Provide mentorship, guidance, and career development to your team,
• Monitor queues for variations and adjust as necessary to meet SLAs,
• Implement escalation channels in accordance with mutually agreed-upon procedures,
• Influence team strategy through effective communication,
• Manage multiple workflows and teams,
• Plan work schedule based on 24/7 strategy,
• Work in close cooperation with other TLs, QAs, Trainers and SDMs.
  
  

Benefits

• Extensive benefits package: Multisport Card, private medical healthcare including dental care, life insurance, cafeteria benefits,
• Office perks: dedicated space for gaming and wellness activities, kitchen equipped with snacks and drinks,
• Open-minded and multinational environment,
• Opportunity to be part of a global organization focused on development,
• Professional development and a clear career path,
• Training & development opportunities, including language courses.
  
  

For more information about us, visit Cognizant Poland.

Stay up to date with our recent events – follow us on LinkedIn or Facebook.If you are looking for another opportunity and are interested in the company, do not hesitate to apply online!We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.Due to Client security requirements in the project, it is a condition of your employment in the offered position to present a valid NFC-enabled ID card (i.e. an e-chip-enabled ID/Passport) and undergo the Client-mandated ID check as a part of the Client onboarding to the project. If the above requirement is not fulfilled, Cognizant will be entitled to cancel this offer and not enter into an employment agreement with you or, in case the employment agreement is signed with you prior to completion of the abovementioned verification, to terminate your employment. The Client, being the data controller responsible for this specific verification process, will contact you separately to provide you with more detailed information in this regard.